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This page covers the three core money operations on your elangwing account: depositing funds, submitting a withdrawal, and completing account verification. On the deposit side, OVO is the primary route we surface first — you will find it at the top of the payment selection screen inside the cashier.
We connect your elangwing account to the local e-wallet routes Indonesian players use every day. OVO leads the cashier screen because it covers the widest account base and processes through a familiar in-app confirmation flow.
OVO is the primary deposit route on elangwing. Select it from the cashier, enter your OVO-registered mobile number, confirm the push notification inside the OVO app, and the amount moves to your elangwing balance. No extra app switching needed beyond that single confirmation step.
GoPay sits one tap below OVO on the payment screen. The confirmation happens inside your GoPay wallet — a payment request appears there after you submit the amount on elangwing. Make sure the mobile number on your GoPay account matches the one registered to your elangwing profile.
ShopeePay is the third confirmed route on elangwing. After selecting it in the cashier and entering your amount, the platform redirects to ShopeePay's own confirmation screen. Complete the PIN step there and the transaction registers on your elangwing account record within the same session.
Bank Transfer is available where your account region supports it. The cashier shows a virtual account number for your transfer destination. Use that number exactly — transfers to the wrong number cannot be auto-matched. Keep your bank receipt until the balance update shows in your account history.
QRIS appears in the cashier for eligible accounts. Scan the QR code displayed on-screen using any QRIS-compatible payment app on your phone. The amount is set before the QR is generated, so do not alter it mid-scan. Confirmation shows on your account transaction page after the scan completes.
Every deposit and withdrawal on elangwing generates a reference entry visible in your account's transaction history. When your OVO, GoPay or ShopeePay app shows a completed transfer, the matching record on elangwing uses the same transaction reference number the wallet issued.
Each payment through OVO, GoPay or ShopeePay produces a unique reference code in your wallet app. Copy or screenshot this code immediately after payment. It is the exact string our account team matches against the elangwing transaction log when you raise a query.
Your elangwing transaction history uses three status labels: Pending, Completed, and Rejected. Pending means the platform is waiting for wallet confirmation. Completed means the balance has updated. Rejected means the payment did not clear — the reason is shown alongside the status entry.
The Account History tab under your profile shows every deposit and withdrawal in chronological order with amounts, methods and status. This is the only record to trust for balance changes — your wallet app balance and elangwing balance update independently and may not sync at the same moment.
Hold onto your wallet app payment screenshot and the elangwing transaction reference until the status shows Completed and your balance reflects the correct amount. If you contact support, attach both — the wallet proof and the elangwing reference — so the team can resolve it in one exchange.
Account security on elangwing runs at the session level and the payment level. On the session side, we verify each login against the registered device and flag access from unrecognised locations for additional confirmation.
Always access elangwing through the domain elangwing. We do not operate mirror domains or alternate URLs. If a link directs you to a different domain claiming to be elangwing, do not enter your credentials — contact support through the verified address first.
Account verification requires a government-issued ID that matches your registration name exactly. We run this check before processing any first withdrawal. The document upload form is inside Account Settings after login — the fields and file-size limits are shown there in your account language.
The OVO, GoPay or ShopeePay number you use for withdrawal must belong to the same person who registered the elangwing account. Third-party wallet withdrawals are not processed. This protects your funds from being misdirected to an unrelated account.
Our Indonesia support team handles account-security concerns, transaction discrepancies and identity verification queries. The contact path is on the Contact page inside your logged-in account. For transaction status specifically, include your elangwing reference number and your wallet app receipt in the first message.
Adding funds to your elangwing account starts from the cashier, which opens from the top navigation bar after you log in.
Log into your elangwing account and tap the cashier icon in the top navigation. The payment method list loads immediately — OVO, GoPay and ShopeePay are at the top. Select the wallet you want to use for this deposit.
Type the deposit amount in the field provided. The screen shows the minimum and maximum for the selected method — stay within those figures. Do not close the page while the transaction is processing or the wallet confirmation may not return correctly.
Switch to your OVO, GoPay or ShopeePay app. A payment request for the exact amount you entered on elangwing will be waiting. Approve it using your wallet PIN or biometric step inside that app. Return to elangwing after confirming.
Your elangwing balance updates once the wallet confirmation is received. Open the Account History tab to verify the transaction shows as Completed. If it shows Pending after you have confirmed in your wallet, wait for the status to update before contacting support.
Withdrawals on elangwing are processed back to the same wallet you used for your deposit — this is how we confirm that the receiving account belongs to you. Open the withdrawal section from the cashier menu, which is the same menu used for deposits.
Log in and navigate to the cashier. Select the withdrawal tab — it sits alongside the deposit tab. Your current withdrawable balance is displayed here. Choose OVO, GoPay or ShopeePay as your receiving wallet.
Type the amount you want to withdraw. The cashier shows the minimum withdrawal figure for your selected method. Do not enter an amount above your available balance — the form will reject it and you will need to re-enter.
If your account has not completed the identity verification step, the withdrawal screen will redirect you to the document upload form inside Account Settings. Upload the required ID document and wait for the verification status to update before resubmitting your withdrawal.
After submitting, the withdrawal appears in your Account History as Pending. The current status is shown in your account dashboard after login — check there rather than contacting support until the status has had time to update. If it stays Pending beyond what seems normal, reach out with your transaction reference.
Account verification on elangwing is the step that connects your registered name to a government-issued ID and to the wallet you use for withdrawals. We require this before releasing your first withdrawal — it is a security measure that protects your balance from being redirected.
Log in and navigate to Account Settings from the profile menu. Find the Verification section and open the document upload form. The required fields and accepted file formats are listed on that screen.
Upload a clear photo or scan of your KTP or passport. The name and ID number must be fully legible. Blurry or cropped images will be rejected and you will be prompted to resubmit with a clearer file.
After submission, the verification status in Account Settings moves from Pending to Verified once the check is complete. You will also see this reflected on the withdrawal screen — it will no longer prompt you to complete verification.
The name on your OVO, GoPay or ShopeePay account must match the name on your elangwing registration and your uploaded ID. A mismatch blocks the withdrawal step even after document verification is approved.
The questions below cover what we hear most often from accounts working through deposits, withdrawals and verification. If your situation is not listed here, the account support channel on the Contact page is the right place to ask — include your transaction reference and wallet type for the quickest response.
OVO is the first option on the elangwing cashier screen and works well for first deposits because the confirmation stays inside the OVO app. GoPay and ShopeePay are equally supported — choose whichever wallet holds your balance. All three are fully configured on elangwing for Indonesia accounts where local law permits access.
Check the OVO transaction record for the reference number and screenshot it. Open your elangwing Account History tab and confirm the status. If it stays Pending, contact our support team with the OVO reference number and the elangwing transaction ID — do not submit a second deposit before the first one resolves.
The minimum withdrawal figure for each method — OVO, GoPay or ShopeePay — is shown on the withdrawal screen in the cashier after you log in. We do not publish a fixed figure here because it can vary by account and by payment method. Check your cashier screen for the live amount specific to your account.
The most common causes are: the wallet number does not match your registered account details, identity verification is incomplete, or the requested amount exceeds your withdrawable balance.
Deposits can typically be made before verification is complete. However, identity verification is required before elangwing releases your first withdrawal. Start the verification process early — upload your KTP or passport under Account Settings so it is ready when you want to withdraw. The document fields and file requirements are shown on that screen.
No. Withdrawals only process to a wallet registered under the same name as your elangwing account. Third-party wallet withdrawals are blocked as a security measure. If your wallet name differs from your registration name, update your account details or contact support before submitting a withdrawal request.