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This page sets out how elangwing operates within the legal framework that applies to your account, your data, and the services you access. Availability depends on local law and is accessible where local law permits in Indonesia.
elangwing is operated under the legal conditions applicable to the eligible regions where access is permitted. Your account, your transaction history, and the data connected to your wallet activity — including OVO, GoPay, and ShopeePay deposits — are handled under the standards described here. We do not make representations about legal certainty beyond what we can verify. Where a rule, restriction, or eligibility condition applies, it is displayed at the point you encounter it: on the deposit screen, inside account settings, or at the point of login. We review the policies on this page when applicable law changes in the regions we serve. The current state of any active policy is shown in your account dashboard after login. Where third-party wallet providers such as OVO, GoPay, or ShopeePay impose their own terms on a transfer, those terms operate alongside ours — we do not override them. If you have a question about a specific condition, the correct path is to contact our support team with your account reference so we can give you a direct answer.
OVO wallet deposits fall under both OVO's own service terms and elangwing's transaction policy. The conditions shown at deposit time are the operative ones.
GoPay transfers are processed under the terms GoPay publishes for its users. Our policy covers what happens to the amount once it reaches your elangwing account.
ShopeePay is available where local law and ShopeePay's own eligibility rules allow. Any restriction is displayed before you confirm the transfer.
Not every service connected to your elangwing account falls under a single policy. This section draws a clear line between what we govern directly, what is governed by a third party, and what sits outside the scope of this document entirely. Read each boundary carefully before raising a dispute or data request.
Login credentials, session data, account verification steps, and the records stored under your profile are covered by this policy. We are responsible for how that data is held and who can request changes to it.
Deposits and withdrawals processed through OVO, GoPay, or ShopeePay involve both our policy and the wallet provider's terms. We cover what happens inside your elangwing balance; the wallet provider covers the transfer leg.
Game content from studios such as PG Soft, Pragmatic Play, and CQ9 is supplied under licence agreements between elangwing and those providers. Disputes about game outcomes are handled through our support team, not directly with the studio.
External links, payment gateways, and network providers operate under their own terms. This policy does not extend to any service that runs outside the elangwing platform, even where that service connects to your account.
You have concrete steps available to you at any point. If you want to review the data held on your account, log in and open the account settings section — your profile details, transaction history, and wallet records are listed there. Spotted an error in your account details? You can correct them directly from the account page; for fields that require identity verification to change, the instructions appear on-screen at that step. If something on your account does not match what you expect — a transaction record, a wallet link, or a login event — raise it through the support channel with your account reference number. We will look into it and respond through the contact method you used. Requests to close an account or remove stored data are handled by the support team; the process and any applicable conditions are explained when you make the request.
Your full transaction history is visible under account settings after login. This includes every OVO, GoPay, and ShopeePay deposit recorded against your account.
Standard fields can be updated directly. Fields tied to identity verification show an on-screen step — follow the instructions displayed at that point.
Any policy question can be sent to support with your account reference. We respond through the same channel you used to contact us.
For account closures, data removal, or any action that cannot be completed from the account page, contact support directly. The conditions for that request are explained when you open the ticket.
If a question about this policy cannot be answered from the account page, use the direct contact routes below. Include your account reference so we can locate your records without delay.
Open the chat icon from any page while logged in. It connects you directly to the team handling account and policy questions.
Send your policy question to our support address with your account reference and the specific section you are asking about. We reply through email.
The current state of your policy settings, wallet links, and active conditions is shown in your account dashboard after login. Check there before raising a ticket.
We approach data handling, account security, and retention through practices that reflect the obligations applicable to our eligible regions. Cookie use on elangwing is limited to what is necessary for session continuity and account authentication. We do not sell stored account data to third parties. Your wallet connection — whether OVO, GoPay, or ShopeePay — is stored only to process your authorised transactions and is not used for any other purpose without your action.
Account data is stored for the period required by applicable policy and deleted on schedule or on a verified account-closure request. The retention period for transaction records is shown in account settings.
We use session cookies to keep you logged in and functional cookies to remember your wallet selection. No tracking cookies from advertising networks are set without your consent.
Login sessions are protected by standard authentication. If you notice an unrecognised login event in your account history, contact support immediately with your account reference.
When this policy changes, the update is noted in your account dashboard. Continuing to use the account after a policy update constitutes your acknowledgement of the revised terms.
The questions below cover the account and policy topics we receive most often. If your question is not answered here, contact support with your account reference.
Log in and open account settings. Your profile details, wallet records, and full transaction history — including OVO, GoPay, and ShopeePay activity — are listed there. If a record looks incorrect, raise it through support with your account reference.
Yes. Transaction records for OVO, GoPay, and ShopeePay deposits are stored under your account and visible in account settings. The wallet provider's own terms also apply to the transfer leg outside our platform.
Standard fields can be edited directly from the account settings page. Fields that require identity verification show an on-screen instruction at that step. Follow those instructions exactly. If you are stuck, contact support.
A data-removal request is handled by the support team. The conditions and any applicable retention obligations are explained when you open the request. Contact support with your account reference to start the process.
Availability depends on local law and applies where local law permits. The conditions shown at login and in account settings reflect the rules applicable to your eligible region. If your region is restricted, you will see that at the point of access.
Policy updates are noted in your account dashboard after login. Continuing to use the account after an update is posted constitutes your acknowledgement of the revised terms. Check your dashboard regularly to stay informed.