This page sets out how elangwing collects, uses and protects the personal data you share when you create an account, make a deposit through OVO, GoPay or ShopeePay, or contact our support team. Read through each section so you know exactly what data we hold, why we hold it, and what choices you have.
Data collected at account creation
OVO, GoPay, ShopeePay transaction records
Your right to review and correct
Direct contact path for privacy questions
KEBIJAKAN DATA KAMI
How elangwing Collects and Uses Your Personal Data
When you open an account with elangwing, we collect the details you enter directly — your name, contact information and the payment method you choose to fund your account. If you deposit using OVO, GoPay or ShopeePay, we record the transaction reference and amount so your account wallet reflects the correct balance. We do not store full e-wallet credentials on our servers; authentication happens through the wallet provider's own verification flow. We use your data to operate your account, process deposits and withdrawals, respond to your support requests and comply with legal obligations applicable in regions where this service is available. Data is not shared with third parties for advertising purposes. Where we work with a payment processor or identity verification service, that partner receives only the data necessary to complete the specific transaction or check. Retention periods follow applicable local law and the operational needs of your account. When your account is closed, we retain records only for as long as legally required, then delete or anonymise them. If you have questions about a specific record, the contact path is shown in the Support section below.
OVO deposit reference
GoPay transaction ID
ShopeePay wallet record
Account creation details
Support correspondence
CAKUPAN KEBIJAKAN INI
What This Policy Covers and What It Does Not
This policy applies to personal data processed by elangwing in connection with your account and activity on elangwing. It does not extend to services or websites operated by third parties, including e-wallet providers and payment processors, which maintain their own privacy terms. Check each provider's policy directly for how they handle data on their end.
Account Access
Data entered during account registration, login activity and profile updates falls fully within this policy. We process this data to keep your account secure and to let you access the lobby and transaction history from your device.
Payment Transactions
Deposit and withdrawal records linked to OVO, GoPay and ShopeePay are covered here. We log the transaction amount and reference. The wallet provider's own data handling — including OTP and PIN steps — sits outside this policy's scope.
Site Content and Cookies
We use session cookies and functional cookies to keep you logged in and to remember your payment preference. Analytics cookies, where used, collect anonymised traffic data only. You can adjust cookie preferences through your browser settings at any time.
Third-Party Services
Game content from studios such as PG Soft, Pragmatic Play and CQ9 is delivered through their platforms. elangwing does not control how those studios process technical data on their side. This policy covers only data that passes through elangwing's own systems.
HAK ANDA ATAS DATA
Practical Actions You Can Take Under This Policy
You have direct control over much of the data we hold. The account dashboard — accessible after login — shows your registered profile details, your linked payment method and your transaction history. From there you can update contact information and review the records associated with your account wallet. If you spot an error in your profile or in a transaction record, the correction process starts with a support request; our team will verify the change against the original submission before updating anything. If you want to know what personal data we hold beyond what the dashboard displays, you can submit a data access request through the contact path below. For account closure and the data deletion that follows, the same channel applies. We handle each request according to the legal obligations that apply in your region, so the timeline depends on local requirements. Availability of some account features may also depend on local law and the eligible region from which you access the service.
Review Your Records
Log in and open the account dashboard to see your profile data, linked payment method and full transaction history. Everything tied to your OVO, GoPay or ShopeePay deposits appears there by date and reference number.
Correct Account Details
If a name, contact detail or payment record is wrong, raise it through the support channel. We verify the correction against original registration data before updating the account to keep the record accurate.
Request Data Access
To see a copy of personal data we hold beyond the dashboard view, send a written request to the privacy contact address. We respond within the period required by applicable local law in your region.
Close Account and Request Deletion
Account closure requests go through the same support path. Once confirmed, we retain only the data we are legally required to keep, then delete or anonymise the rest according to the retention schedule that applies in your jurisdiction.
HUBUNGI TIM PRIVASI
How to Reach Us About This Privacy Policy
For any question about how we collect or use your data, the fastest path is the live chat in your account. For formal written requests — data access, correction or deletion — use the email address below. Include your registered account name and the specific record or question so we can locate the right file without delay.
Live Chat
Open the chat widget inside your logged-in account for account-level privacy questions. Suitable for quick clarifications about what data appears in your dashboard or how a transaction record was created.
Email — Privacy Requests
Send formal data access, correction or deletion requests to the email address shown in the Contact page of your account. Include your account name and the nature of your request for the quickest response.
Account Dashboard
Many privacy actions — reviewing transaction records, seeing your linked OVO or GoPay reference and checking profile details — are available directly after login without contacting support at all.
KEAMANAN DAN RETENSI
How We Protect and Retain Your Data
Data security at elangwing covers both storage and transmission. Connections between your device and elangwing use SSL encryption, which you can confirm by the lock icon in your mobile browser. Account passwords are stored in hashed form — we do not hold or transmit your password in readable text. For payment flows through OVO, GoPay or ShopeePay, the final authentication step happens inside the wallet app on your device, not on our servers. We do not see or store your wallet PIN or OTP.
SSL Encryption
All data in transit between your device and elangwing is encrypted. The SSL status is visible in your mobile or desktop browser address bar. This covers login, account updates and the handoff to your OVO, GoPay or ShopeePay payment flow.
Cookie Management
We use functional cookies to maintain your login session and remember your preferred payment route. You can review and clear cookies through your browser settings. Clearing session cookies will log you out of your account on that device.
Data Retention
Account and transaction records are kept for as long as your account is active and for any period required by applicable law after closure. When retention obligations are met, records are deleted or anonymised. The specific period depends on the legal requirements of your region.
Policy Updates
When this policy changes in a material way, we update the version date shown at the bottom of this page. Continuing to use your account after an update means you have seen the revised terms. For significant changes, we may also send a notification to your registered contact.
PERTANYAAN UMUM PRIVASI
Privacy Policy Questions We Hear Most Often
The answers below cover the most common questions about how your data is handled on elangwing. If your question is not listed here, the support and email paths in the section above are the right place to send it.
What personal data does elangwing collect when I open an account?
We collect the name, contact details and payment method you provide at registration. Once you make a deposit through OVO, GoPay or ShopeePay, we also record the transaction reference and amount. No payment credentials or wallet PINs are stored on our systems.
Does elangwing share my data with third parties?
We do not share your data with advertisers. Payment processors and identity verification services receive only the data needed to complete a specific step — for example, a transaction reference to confirm a deposit. Game studio providers like PG Soft or Pragmatic Play receive no personal account data from us.
How can I see what data elangwing holds about me?
Your account dashboard shows your profile details, linked payment method and full transaction history after login. For a broader data access request covering records not visible in the dashboard, send a written request to the privacy email address shown in the Contact section of your account.
Can I ask elangwing to correct or delete my data?
Yes. Corrections to profile details start with a support request; we verify the change before updating. For deletion, account closure triggers a retention review and we remove data once legal obligations in your region are satisfied. Send the request through live chat or the privacy email path.
How does elangwing protect my data when I pay with OVO or GoPay?
The connection to elangwing is SSL-encrypted throughout. When you select OVO or GoPay as your deposit route, the final authentication — OTP, PIN confirmation — happens inside your own wallet app. We receive only the transaction result and reference; we never see or store your wallet credentials.
How will I know if this privacy policy changes?
The version date at the bottom of this page is updated whenever a material change is made. For significant updates we may also send a notification to your registered contact. Continuing to use your account after a policy update confirms you have reviewed the revised version.
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